Effective Date: 29/12/2024
At Bhardvaj Oil Udyog (referred to as “we,” “our,” or “us”), your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, products, and services. By accessing our website or using our services, you agree to the practices described in this policy.
1. Information We Collect
a. Personal Information:
We may collect personal information that you provide to us, such as:
- Name
- Address
- Phone number
- Email address
- Payment information
b. Non-Personal Information:
We may also collect non-personal information automatically, such as:
- Browser type and version
- IP address
- Device information
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information for the following purposes:
- Order Fulfillment: To process and deliver your orders efficiently.
- Customer Support: To respond to your inquiries and provide assistance.
- Marketing: To send promotional materials and updates about our products, only with your consent.
- Improvement: To analyze user behavior and improve our website and services.
- Legal Compliance: To comply with legal and regulatory obligations.
3. Sharing Your Information
We do not sell your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: With trusted third-party providers who assist us in delivering our services (e.g., payment processors, delivery partners).
- Legal Requirements: When required by law or to protect our legal rights.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
4. Data Security
We implement appropriate technical and organizational measures to safeguard your information against unauthorized access, alteration, or destruction. However, no data transmission over the internet can be guaranteed to be completely secure.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
7. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Bhardvaj Oil Udyog
Mayadevi-5 (Sihorawa), Kapilvastu, Nepal
Email: info@bhardvaj.com.np
Phone: 9840011734
Additional Privacy Information for the Bhardvaj Delivery App and Bhardvaj Shop App
This section applies specifically to the Bhardvaj Delivery App, which is used internally by employees of भारद्वाज for delivery operations.
1. Information Collected Through the App
In addition to the data described in the main Privacy Policy, the Bhardvaj Delivery App collects the following information:
- Location (while using the app)
Used to track delivery routes and confirm delivery progress. - Delivery Photos
Photos uploaded as proof of delivery. - Driver Details
Basic information such as driver name and contact details used for internal identification. - Device Information
Device model and operating system version used for performance monitoring. - Order Details
Order information assigned to each driver. - Login Credentials
Used to authenticate employees securely.
2. How This App Data Is Used
The information collected through the app is used solely for internal delivery operations, including:
- Tracking and managing delivery progress
- Confirming completed deliveries
- Maintaining accurate delivery logs
- Supporting internal management and dispatch functions
- Improving app stability and performance
3. Data Storage
All app-related data is stored securely on our company-managed backend servers connected to our website system. Access is limited and monitored.
4. Who Can Access This Data
Only authorized Bhardvaj management and internal staff involved in delivery operations can view this information.
5. Third-Party Tools
The app may use third-party technical plugins (such as mapping or crash reporting tools), but no personal data is sold or shared with outside companies.
6. Location Tracking
The app collects location data only while it is being used. It does not track employees when the app is closed or running in the background.
7. Contact
For questions about app privacy practices, employees may contact:
info@bhardvaj.com.np
8. Your Rights & Account Deletion
You have the right to access, correct, or delete your personal information. If you wish to delete your account and all associated data, please contact us at info@bhardvaj.com.np with the subject line “Delete My Account”. We will process your request within 30 days.